1. Home
  2. Privacy Policy
Data Protection

9bt Privacy Policy – Your Data Is Completely Safe With Us

Everything about how we collect the information you share with 9bt, why we use it, and how securely it is stored – all clearly explained on this page. Your privacy is our priority.

Last Updated: January 2026

This Privacy Policy applies to all services offered on the 9bt platform. By using the 9bt website or mobile app, you are deemed to have accepted this policy.

We believe transparency is the foundation of trust. There is nothing to hide about how we handle your data – everything is laid out openly on this page.

1. Introduction

9bt is an online gaming and Sports Betting platform serving users in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy explains what information 9bt collects about you, how it is used, and the steps we take to keep your data secure.

This policy applies solely to 9bt's own services. 9bt is not responsible for the privacy practices of any third-party websites or services.

9bt never sells your data. Your personal information is used solely to ensure quality service on the platform.

2. Information We Collect

9bt collects two types of information – what members provide directly, and what is generated automatically through platform usage.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number Identity Verification & Age Confirmation
Contact Information Mobile number, email address Account Verification & Important Notifications
Financial Information Mobile banking number, transaction history Payment Processing & Fraud Prevention
Device Information IP address, browser, operating system Security Monitoring & Service Improvement
Usage Data Game history, betting records, login timestamps Personalised Service & Responsible Gaming

3. How Your Data Is Used

9bt uses your information only for specific, legitimate purposes. The key uses are outlined below:

  • Account Management: To facilitate registration, login verification, and account security.
  • Payment Processing: To process deposits and withdrawals and to detect fraud.
  • Service Improvement: Usage patterns are analysed to improve your platform experience.
  • Bonuses & Promotions: To send you relevant offers tailored to your preferences.
  • Legal Obligation: To complete KYC verification and comply with applicable regulations.
  • Support Services: To properly resolve your complaints or inquiries.
  • Responsible Gaming: To detect unusual betting patterns and alert the member accordingly.

If you no longer wish to receive marketing emails or SMS, let our support team know and we will stop them.

4. Data Sharing Policy

9bt never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

  • Payment Processor: Necessary information is shared with mobile banking partners such as Mobile Pay, Nagad, and Rocket to process payments.
  • Technology Service Providers: With server hosting and cybersecurity partners, who are bound by strict confidentiality agreements.
  • Legal Authorities: If required by a court order or government directive, data may be disclosed in accordance with the law.
  • Fraud Prevention: In cases of detected fraud or money laundering, the relevant authorities may be notified.

All third-party partners are contractually bound to comply with 9bt's privacy standards. Your data is never sold or shared for commercial purposes.

5. Cookies & Tracking Technologies

9bt uses cookies and similar technologies to enhance your platform experience. Cookies are small data files stored in your browser.

  • Essential Cookies: Essential for login sessions and security — cannot be disabled.
  • Functional Cookies: Used to remember your preferred language and settings.
  • Analytics Cookies: Data collected to understand which parts of the site are most used is not personally identifiable.

Cookies can be managed or deleted through your browser settings, though this may limit certain platform features.

6. Data Retention Period

9bt does not retain your data beyond what is necessary. Retention periods vary by data type:

  • Account data: retained for as long as the account is active, and for up to 5 years after closure.
  • Transaction records: retained for up to 7 years in accordance with financial regulations.
  • KYC documents: retained for up to 5 years after account closure.
  • Support conversations: retained for up to 3 years after resolution.
  • Analytics data: typically anonymized within 2 years.

Legal obligations may require us to retain data beyond the periods stated above.

7. Data Security Measures

9bt uses multiple layers of security to keep your data protected:

  • SSL Encryption: Every connection on the platform is secured with 256-bit SSL encryption.
  • Two-Factor Authentication: OTP verification as an additional layer of security at login.
  • Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
  • Regular Audits: Third-party security audits are conducted on a regular basis.
  • Staff Training: All staff who handle user data are rigorously trained.

However, 100% security on the internet cannot be guaranteed. That's why you should also take precautions — use a strong password and never share it with anyone.

8. Your Data Rights

As a 9bt member, you have several important rights regarding your personal data:

Right to Access

You have the right to know what personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate information.

Right to Erasure

You may request deletion of your data within the limits permitted by law.

Right to Restriction

You may request that data processing be restricted in certain cases.

Data Portability

You may request a copy of your personal data to download.

Right to Object

You may opt out of receiving marketing communications.

To exercise any of these rights, contact our support team. We aim to respond within 30 days.

9. Minors' Data

9bt does not collect information from anyone under the age of 18, nor does it allow minors to open an account. Should any such information be collected inadvertently, it will be deleted and the account will be closed as soon as we become aware of it.

If you suspect an underage family member is using 9bt, please contact support immediately.

10. Changes to the Privacy Policy

9bt may update this Privacy Policy at any time. If changes are made, a notice will be posted on the platform and the "Last Updated" date at the top of the page will be revised.

For significant changes, members will be notified separately by email or SMS. We recommend checking this page periodically.

Keep an active email address on your profile to receive the latest updates on any policy changes.

Why 9bt Privacy Policy Separate

We prove it through actions, not just words

Maximum Encryption

Every transaction and login is protected with 256-bit SSL technology — bank-grade security standards are applied throughout.

Data Is Never Sold

Your personal data is never sold to advertisers or third parties — this is our unwavering commitment.

Member Control

You have the right to view, correct, or delete your personal data. Contact support and it will be handled promptly.

Limited Retention Period

Data is not retained once it is no longer needed. After the specified period, it is securely deleted or anonymised.

Clear & Plain Language

Written in plain Bangla, free of legal jargon – this policy is easy for anyone to read and understand. Nothing is hidden.

Regular Security Audits

Third-party security audits are carried out multiple times a year to keep your data protected at all times.

General FAQ

Frequently Asked Questions by Members

9bt currently offers three main support channels. First, Live Chat — the fastest option, with responses typically within 2–5 minutes. Second, Email Support — ideal for complex issues requiring detailed explanations, with replies within 24 hours. Third, the Help Center — where answers to frequently asked questions are already available. Support is active 24/7, every day of the week. You can communicate in Bangla — no English required.

Under 9bt's policy, each person is permitted only one account. However, if two members of the same household are genuinely distinct individuals with separate ID cards, mobile numbers, and payment accounts, they may operate two separate accounts from the same address. It's advisable to notify 9bt support beforehand, as the automated system may otherwise flag it as suspicious. Under no circumstances can two accounts share the same mobile number or payment account.

In a Safe Environment Start Playing Proceed

We are committed to keeping your data safe. Join 9bt with confidence and enjoy the best gaming experience in Bangladesh.

Register Now Log In
বাংলা